![]() Availability of same-day repair depends on criteria such as claim approval time and technician availability. Subject to parts availability, in select locations, which are subject to change at any time. Damage to a smartphone's back glass or other damaged components beyond the front glass results in ineligibility. Select smartphones that only have a cracked front screen are eligible damage beyond that is not eligible for cracked screen repair. This repair option is only available for select smartphones in select locations and is subject to parts availability. If you're not enrolled in device protection, refer to our Repair or replace broken or defective mobile devices FAQs for replacement options based on the issue you're experiencing.Įligibility for cracked-screen repair, for select smartphones, is determined at the time of claim approval, with a $0 deductible per approved claim. In Florida, coverage for post-warranty malfunctions is provided by the insurance program (device replacement deductibles and claim limits apply).ĢExtended Warranty provides coverage for device malfunctions that are the result of a mechanical or electrical failure after the manufacturer’s warranty has expired. You'll see one of the following device protection options listed in your features if you have one:ġTotal Equipment Coverage and Extended Warranty are not available in Florida or for Florida customers. If you have more than one device on your account, select the device to verify if that line has device protection. If you aren't sure if you're enrolled in a device protection option or which one you have, go to the Add-ons and apps page in My Verizon to see your add-ons. Note: If you have Verizon Home Device Protect or Smart Home Support and are having an issue with a connected product in your home, refer to our Verizon Home Device Protect FAQs or Smart Home Support FAQs for help. ![]()
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